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Return and Refund Policy

JUNCTION MART
Effective from date: January 22nd, 2024

Refund and Return Policy

Welcome to the Junction Mart website www.junctionmart.in. At Junction Mart, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy carefully before making a purchase from our website. By placing an order with us, you agree to the following terms and conditions:

1. Return Window

– Customers may return a product within 5 days from the delivery of the product.

2. Refund Timeframe

– Customers who return a product will receive a refund within 6-7 business days from the time when the product is picked up from the customer.

3. Return Charges

– For returns initiated by the customer after accepting the product from delivery person but within 5 days of the delivery of the product. This service is provided free of cost.

4. Return Eligibility Timeframe

– No return or refund requests will be accepted after 5 days from the time of delivery of the product.

5. Product Condition

– To be eligible for a return, the product must be in its original condition and form, including its original packaging.

-The product must be in its original condition, unused, unworn, and with all original tags, labels, and packaging intact.

– Products that have been damaged, altered, or are not in their original condition will not be eligible for return.

– The delivery person will inspect the product’s condition and form at the time of pickup. If the product does not meet the original condition and packaging criteria, the return request will not be accepted.

6. Return Initiation Process/ How to Request a Return?

– Log in to your Junction Mart account.

Go to the “Order History” section and select the order containing the product you wish to return.

Click on the “Return” option next to the product you want to return.

Follow the provided instructions to complete the return request.

–  Alternatively to request a return, you can also contact our customer support team via email or by phone mentioned below.

8. Refund Method

– Refunds will be processed using the original payment method used for the purchase.

– In case of Orders with Cash on Delivery, the customer have to provide us the details of bank account for processing the refund.

9. Cancellation of Orders

– Orders can be cancelled before they are out for delivery. Once dispatched, the standard return policy applies.

 By accessing or using our Website, you agree to comply with and be bound by the above terms and conditions. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India.

10. Return policy for order containing customize design

– Customized designs incorporating personal elements like names, faces, or symbols are non-returnable. Eligibility for returns on customized designs products will be communicated to customers before accepting their order.

If you have any questions or concerns regarding our refund and return policy, please contact us at:

Junction Mart

Registered Address: 3rd Floor, Navgharia Mohalla,

Rokadnath Mandir Road, Mangal Bazar,

Vadodara, 390001, Gujarat, India

Customer Support Email: junctionmart365@gmail.com

Customer Support Phone Number: +91 8469315045